I'm having a problem with Outlook sending multiple copies of some emails - usually those with attachments. It doesn't happen with every email with attachments, just occasionally. It will send it 20-30 times but keeps the email in my Outbox saying that it hasn't been sent (although sometimes it says it's been sent but stays in the Outbox).

This is my first time posting here, so I apologize in advance for any faux pas in my postings. I'm in hopes that someone out there can help with this problem. We've had several users in the office run into the problem of the message text disappearing from an e-mail when they send it.

(No, it isn't user error.) No error messages appear, everything seems fine. However, when the user looks at the message in the Sent folder (to print it for reference or whatever), the text of the message is gone. Keyboard command for search. The addressees receive blank messages. Any attachments are still attached, but the text of the message is not there.

What causes this? How do we fix it? Any ideas, anyone? Tried that--all updates had already been installed. Part of the problem is that the situation does not occur all the time. There is no rhyme or reason for its appearance.

The addressees to whom the 'blank' messages have ended up going are all different, so it's not a domain issue that I can tell. The users have been different each time. The PCs have been different ones each time. I cannot replicate the problem--I can't 'make' the text of an e-mail message vanish when I hit 'send.' First time it happened, I put it down to user error, although I couldn't see how anyone could unwittingly delete all the text without knowing it and then hit 'send.' Second time, the user was very experienced. Third time, ditto.

Fourth time, same ol' same ol'. I was wondering if it was an Outlook 2003 bug, but I can't find any reference to it on MS's site. I'm open to pretty much any suggestion that I can try that will keep this from happening again--and it would be splendid if I could get a reason to relay to my users! Possible Fix - Diseappearing text in emails Here are symptoms I ran into on a similar problem, and the fix for it. User sends an email using HTML format using Outlook 2000 or Outlook 2003 and it appears fine, but the recipient gets a blank email.

Some may get it fine, some may see nothing. If the recipient forwards the blank email, the composition that is created contains the text of the email. If you view the source on the HTML email, you see the 'Book Antiquia' font tag, but the email may not even contain any text using the font.

The blank emails always appear normal via Outlook Web Access. Upgrading or downgrading Office does not usually fix the issue. I spent many hours researching and troubleshooting this and this is the only constant was the Book Antiqua font. The fix I found was to give 'authenticated users' full permission access to the fonts folders in the Windows directories of the users who only see blanks. Our users do not have admin privileges on their computers, and the problem appears to be related to a permissions glitch. I hope this hits the google-fu list for people to find, because 'The Internets' were drawing a blank on this one along with Microsoft.

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Even if it does not fix your specific issue, I hope it helps others. Any New Suggestions for Disappearing Email text? This thread is a year old, and I'm having the identical problem that the original poster had: Message text disappears from an e-mail when I send it. (No, it isn't user error.) No error messages appear, everything seems fine. However, when I look at the message in the Sent folder (to print it for reference or whatever), the text of the message is gone.