OP wrote: 'The format is NTFS. Paragon NTFS for Mac does also not see the drive. I don't think it's the cable.' Do you use this drive ONLY with this, and other Macs?

The My Passport for Mac drive's built-in 256-bit AES hardware encryption with WD Security software helps keep your content private and safe. Just activate password protection and set your own personalized password. You can also add a 'return-if-found' message as the password prompt to help. My Passport for Mac features an ultra-fast USB 3.0 interface for blazing-fast transfer rates. This sleek, portable drive is designed for photographers, graphics professionals and road-warriors who want to take their digital Formatted for Mac - HFS+ Journaled so it works right out of the box with your MacBook.

Do you use it 'cross platform'? (Macs and PC's) IF you intend to use it 'just with the Mac', the strongest advice I can give you is to format it 'for a Mac'. That is to say, HFS+ with journaling enabled. If you're going to use it with PC's as well, you'd probably do better to format it as FAT32 (at least, I -think- that's the choice that Disk Utility offers). I expect that the format was NTFS, while the drive was still working. Now, it seems that you have a drive enclosure, but nothing is responding inside the case, other than the interface chip.

In that USB bus screen shot, you should see some information about the configuration of the drive, capacity, file system used, some other info. But --- there's nothing about the media at all. Just the interface data. What can you do to make it work? You should be able to check on W-D web site if the drive is still in warranty according to the serial number on the case.

OP wrote: 'The format is NTFS. Paragon NTFS for Mac does also not see the drive. I don't think it's the cable.' Do you use this drive ONLY with this, and other Macs? Do you use it 'cross platform'?

(Macs and PC's) IF you intend to use it 'just with the Mac', the strongest advice I can give you is to format it 'for a Mac'. That is to say, HFS+ with journaling enabled. If you're going to use it with PC's as well, you'd probably do better to format it as FAT32 (at least, I -think- that's the choice that Disk Utility offers).

My WD hard drive (WD My passport for Mac) didn't mount on my MacBook Air, not even in Disk Utility. I have 1 TB family photos on this hard drive, which are very precious for me. How to fix WD My passport for Mac hard drive not mounting error?

Any data recovery solution? Thanks a lot! For its auto backup and passport protection, WD My Passport for Mac hard drive is favored by numerous customers. However, a large number of customers complain that WD My Passport for Mac hard drive fails to mount in Finder or Disk Utility. In fact, WD My Passport hard drive or any hard drive of other brands not mounting is a very common problem that we meet.

WD My Passport for Mac hard drive not mounting issue may be caused by various factors, such as virus infection, internal file system errors, sudden power failure, forcing a restart on the Mac, unwanted interruption during transferring data, etc. Because of these reasons, the Mac operating system are and the inside data become inaccessible. Fix WD My Passport for Mac hard drive not mounting error without losing data Most of time, we have stored many important files on the WD My Passport for Mac hard drive. There are two methods to fix WD My Passport for Mac hard drive not mounting error without losing data. Solution 1: run First Aid to fix WD My Passport for Mac not mounting error Disk Utility's First Aid is a Mac build-in tool to verify and repair minor problems of hard disk.

Whenever we have troubles with hard disk, First Aid is our first solution. Step 1: Go to /Applications/Utilities/Disk Utility/, then click Continue. Step 2: In the sidebar, select the not mounting WD My Passport for Mac hard drive.

Step 3: Click the 'First Aid' button. If Disk Utility tells you that the WD My Passport for Mac hard drive is about to fail, back up your data and replace the hard drive.

You can't repair the WD My Passport for Mac hard drive. Otherwise, continue to step 4. Step 4: Click Run. If Disk Utility reports that the WD My Passport for Mac hard drive appears to be OK or has been repaired, you're done.

Otherwise, you have to retrieve as much of your data as possible. Solution 2: perform data recovery before fixing WD My Passport for Mac hard drive not mounting error Since First Aid is unable to fix WD My Passport for Mac hard drive not mounting error, the last solutions we think about is to reformat the hard drive. But if we care about data stored on the hard drive, to avoid data loss, we should recover data from unmountable WD My Passport for Mac hard drive, and then fix the error by reformatting. Step 1: Recover data from not mounting WD My Passport for Mac hard drive with iBoysoft Mac Data Recovery As for Mac data recovery, is highly recommended.