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Using DBsign on OS X/MacOS Recent updates to OS X/MacOS and Java have raised many new questions regarding DBsign. In this document, we will address the most common issues that we see.

There are many web sites and forums out there with solutions to DBsign related issues. Some of this information is good, some is outdated, and some is completely wrong. If you have issues or questions regarding DBsign on OS X/MacOS, please contact us first and we will help to point you in the right direction.

If you need to contact us, you can do so. Frequently Asked Questions • • • • • • • • • Do I need to download the DBsign software? No, there is no DBsign software to download and install on your Mac. However, DBsign does require that Java be installed and configured properly to work in your web browser. You can check to see if java is working properly in your browser with the following web sites: • Screenshot from the official Java web site. • Screenshot from DBsign's Java test page.

One (or both) of the pages listed above MUST be able to detect Java before any DBsign enabled web site will work. If Java cannot be detected, you must fix the problem before you can proceed further. What version of Java do I need?

We recommend that you always have the latest version of Java installed on your Mac. New java updates are pushed out regularly, and it is important to keep up to date.

When new Java updates are made available, your old version my stop working properly. Security features in OS X/MacOS and Java itself will often disable (or lock down) previous versions of the Java plugin from working in your browser.

It is very important to always keep your Java installation up to date. You can download the latest versions of Java from. What web browsers are supported?

Any browser that supports the Java plugin should work for DBsign. On OS X/MacOS, the Java plugin is 64-bit only; this means that only 64-bit browsers are supported. Safari and Firefox both support the Java plugin; however, Chrome is a 32-bit only browser and does not run Java. For this reason, DBsign will not run in Chrome on OS X/MacOS.

How do I configure Safari to run DBsign? In order to grant the necessary permissions to web sites running DBsign, we must edit Safari's security preferences. From the 'Safari' menu, choose 'Preferences'and then go to the 'Security' tab. Here, you will see a button that says 'Manage website settings.' You you click on the button, you will see something like this: Safari 9 (and earlier) Locate each web site that uses DBsign in the list (our demo.dbsign.com site, the Defense Travel System site, etc). In the drop down box to the right of the web site address, choose 'Run in Unsafe mode'. This gives DBsign all the permissions it needs to run properly.